COMPETITIVE STRATEGIES FOR ISLAMIC BANKS
JOE DIVANNA
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Overview
Islamic banking is enjoying a renaissance. As Muslims around the world gain greater access to Shariah-based financial services, the nature of competition in domestic markets is undergoing changes. Market growth brings increased competition forcing Islamic banks to change how they approach the market, apply technology, brand products, package services and connect with their customers.
Joe DiVanna
Joe is an acknowledged global authority on the Islamic banking industry. He is the author of A New Financial dawn: The Rise of Islamic Banking, Understanding Islamic Banking: The Value Proposition that Transcends Cultures and How to Run a Bank. He is the co-author of Top 500 Islamic Financial Institutions, an annual supplement published by The Banker magazine and the Financial Times.
The masterclass covers…
The State of the Global Islamic Finance Industry
Competitive Factors and Market Maturity
Changing Landscape of Competition in Domestic Markets
Understanding the Value Proposition of Islamic Banking
Engaging Customers: Demographics, Segmentation and Marketing
Innovation and Invention in Islamic Banking and Finance
Benefits
The masterclass can be one-day or a half-day in duration. Joe has developed a highly interactive programme which will give delegates the skills to implement client-focused change and deliver service and value to Islamic banking customers. He can design the programme for a CEO and a Board of Directors, or for individual departments within an organisation, for example, Customer Service, Marketing, Human Resources.
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